Mission Statement

The objectives and operational policies as set down in writing for the benefit of all the clients, patients, persons requiring the services of Medicar European.

1/1 The primary objective of Medicar European is to transport sick or injured persons to or from a place of medical treatment (or when forming part of that transport). When possible to pre serve that persons medical status quo or better that person’s medical condition by the intervention of Medicar European.

1/2 To transport all persons in a manner affording safety, dignity, due diligence and care.

1/3 When transporting patients and escorts/relatives Medicar European will consider their well¬being by providing medical staff and drivers who are qualified and trained to provide the care appropriate to that patients/persons condition.

1/4 Medicar European will at all time follow and be guided in our professional course by the rules and guidelines set down in writing by the JRCALC (Joint Royal College Ambulance Liaison Committee) regarding ambulance practices and drugs protocols.

1/5 Medicar European will abide by the rules set down by the Health and Safety department with regards the implementation of all policies relating to the operations of an ambulance service.

1/6 Medicar European will abide by all laws in the country that Medicar is operating in at that time.

1/7 Medicar European will not knowingly expose any person employed or carried in a Medicar European vehicle to danger, risk of contamination (including cross infection) or to physical/ mental harm.

1/8 Medicar European staff will at all times follow the instructions of medical persons senior in profession when transporting patients and when in doubt consult with the company medical officer.

1/8 Medicar European will uphold its duty as public servants and will if requested by a court or authorized body make over any facts about events and or medical treatment regarding patient care and treatment.

1/9 Medicar European will abide by the law and keep all medical records for the period of ten years. All patient details will be kept in strict confidence and not released to a third party without legal writ.

1/10 Medicar European will not provide vehicles for the transport of patients and escorts that are not approved in construction, do not meet with all laws regarding roadworthiness, that are not clean and fit for the purpose of carrying sick or injured persons, are

Code of Conduct

The philosophy of Medicar European is to "put the patient first". Therefore, Medicar European will perform their duties professionally and confidentially, in accordance with nationally agreed Patient Treatment Guidelines and with authorization of the Company Medical Officer.

Any deviation from these protocols must have specified permission from the Assistant Company's Doctor or the Medical Officer advising Ambulance transfer. Medicar European employees or any person acting on behalf of Medicar European cannot and will not be held responsible for any actions or instructions given by any person outside of Medicar European. Any instruction given by a foreign or UK doctor is the responsibility of that doctor until instructed or superseded by another doctor.

All drugs listed and their protocols are for patients in transit who deteriorate whilst in transit. The dosages administered are listed only whilst the patient is en route following medical intervention to the nearest A&E.

For any patient in transit that requires continuous drug therapy the dosage that Medicar European staff may be required to administer must be accompanied by written instruction from the releasing Hospital/Doctor or from authorized medical Staff giving instruction.

Insurance Cover

Motor Fleet Cover, Commercial Combined Cover, Motor Trade Risks Cover, Business Travel Cover, Employers Liability Cover

Provider: Norwich Union (Aviva)
Broker: Argyll Insurance Services

Public Liability/Products Liability/Treatment Liability

Provider: Royal Sun Alliance
Broker: Oval Insurance Broking